Privacy Policy

Protecting your personal information

We take the need to protect your personal information very seriously, viewing it as fundamental to our business relationship with you. We have taken measures to ensure the collection of your personal information surpasses both our obligations as health care professionals to you, as well as the rigorous requirements of provincial and federal privacy legislation.

What legislation regulates the collection of personal information?

We are committed to upholding the stringent standards set out in the provincial legislation known as the Personal Health Information Protection Act, 2004 ("PHIPA") and its federal legislative counterpart know as the Personal Information Protection and Electronic Documents Act ("PIPEDA"). Both PHIPA and PIPEDA are based on balancing an individual's right to the privacy of their personal information with the need for organizations to collect, use, or disclose personal information for legitimate business purposes. Because these bodies of legislation were designed to help protect your privacy, they achieve this goal by setting out limits on, and rules for, the collection, use, and disclosure of personal information collected in the course of commercial activities. This means that when we collect your personal information, we will ensure that such information is:

• Gathered with your consent
• Collected for a reasonable purpose
• Used only for the limited purposes for which it was gathered
• Open for your inspection and correction
• Stored securely

Why is your personal information collected?

The main purpose of collecting your personal information is to enable us to provide you with the very best possible medical care. By obtaining specific personal information from you, we are able to provide you with appropriate health care recommendations and assessments. Moreover, such information allows us to offer you additional medical services and products that may be beneficial to your long term health needs.

What type of personal information is collected?

With your consent, we collect the following kind of personal information which includes, but is not limited to:

Contact Information

• Name
• Address
• Telephone number
• Fax number
• Email address
• Date of birth
• Address / place of employment

Logistical Information

• Social insurance number
• Provincial health insurance number
• Credit card number

Physical Health Information

• Weight
• Height
• Gender
• Allergies
• Family medical history
• Personal Medical history
• Results / records of diagnostic tests (blood work, urine tests, x-rays, MRI, CT)
• Past medical examinations

How is your personal information gathered?

With your consent, we will endeavor to gather your personal information by whatever method is most convenient for you including, but not limited to, collection in person, collection by telephone, collection by facsimile, collection by email, and/or collection via the internet.

Is your personal information secure?

We have policies and procedures in place to ensure that your personal information is secure. For example, when we store your personal information on a server, we ensure that there are appropriate electronic security systems in place to safeguard such information.

Who may gain access to your personal information?

We apply the strictest policies and procedures to ensure that the disclosure of your personal information is restricted to our authorized employees and to trusted outside health professionals and organizations who work with us and who have a legitimate business purpose for accessing such information. Our employees, for example, are aware that any unauthorized access to and/or disclosure of your personal information could lead to their dismissal.

Would certain circumstances necessitate the disclosure of personal information without your consent?

As a general rule, we will never release or disclose your personal information without your express consent. This said, there are exceptional circumstances that may necessitate disclosure such as:

• Where we are required to disclose such information by law
• Where disclosure is necessitated by an emergency
• Where disclosure is necessitated by our need to collect monies owing to us
• Where disclosure is necessitated by our need to limit damages that we otherwise might sustain
• Where required or permitted to disclose your personal information without your consent, we will not disclose more information than is necessary.
  

Would your personal information be sold?>

We do not sell, trade, barter, or exchange for consideration any personal information that we obtain from you.

Can you update or correct your personal information?

We strive to ensure that your personal information is up-to-date and accurate. As a result, we encourage you to update and correct any errors respecting your personal information as often as necessary.

How long is your personal information kept?

We only keep your personal information for as long as it is required by law, or as long as we require it to complete our business obligations to you.

Do you have any questions or suggestions?

We welcome all questions and suggestions. If you would like to get in touch with us, please contact us at the following coordinates:

905.624.2321 ext. 245
or
info@wellpointhealthservices.com